#💡 #🟡 # 6 steps to becoming an ethical conflict manager ![[calendar-plus.svg]] <small>Dec 04, 2021</small> | ![[calendar-clock.svg]] <small>Nov 05, 2022</small> 🏷️[[conflict]] Steps to take to improve chances that a person will behave ethically when engaged in conflict. 1. Recognize the difference between [[functional conflict|functional]] and [[dysfunctional conflict]]. - Avoid relational conflicts and prevent task conflicts from deteriorating - Be alert to possibility that some emotional conflicts may masquerade as substantive ones (e.g., when people disguise their dislike of someone as criticism of ideas) 2. Manage your emotions - [[emotional intelligence skills|Emotional intelligence skills]] are critical in maintaining positive interpersonal relationships during conflict. - [[3-phase model for controlling negative emotions]] - Respect identities of others and avoid sparking negative emotional reactions from them 3. Identify your personal [[conflict style]] - My scores on the conflict style inventory were: - Collaboration = 21 - Accomodation = 19 - Avoidance = 19 - Compromise = 14 - Competition = 11 4. Develop [[conflict guidelines]] 5. Employ [[collaborative conflict management tactics]] 6. Be prepared to apologize - [[elements of ethical apologies]] - Be prepared to offer forgiveness, which does not mean forgetting past wrongs or reducing the seriousness of offenses ## Sources [[Organizational Ethics - Johnson 2019]]