#💡 #🟡
# 6 steps to becoming an ethical conflict manager
![[calendar-plus.svg]] <small>Dec 04, 2021</small> | ![[calendar-clock.svg]] <small>Nov 05, 2022</small> 🏷️[[conflict]]
Steps to take to improve chances that a person will behave ethically when engaged in conflict.
1. Recognize the difference between [[functional conflict|functional]] and [[dysfunctional conflict]].
- Avoid relational conflicts and prevent task conflicts from deteriorating
- Be alert to possibility that some emotional conflicts may masquerade as substantive ones (e.g., when people disguise their dislike of someone as criticism of ideas)
2. Manage your emotions
- [[emotional intelligence skills|Emotional intelligence skills]] are critical in maintaining positive interpersonal relationships during conflict.
- [[3-phase model for controlling negative emotions]]
- Respect identities of others and avoid sparking negative emotional reactions from them
3. Identify your personal [[conflict style]]
- My scores on the conflict style inventory were:
- Collaboration = 21
- Accomodation = 19
- Avoidance = 19
- Compromise = 14
- Competition = 11
4. Develop [[conflict guidelines]]
5. Employ [[collaborative conflict management tactics]]
6. Be prepared to apologize
- [[elements of ethical apologies]]
- Be prepared to offer forgiveness, which does not mean forgetting past wrongs or reducing the seriousness of offenses
## Sources
[[Organizational Ethics - Johnson 2019]]