%% #💡 #🟡 %% # collaborative conflict management tactics Collaborative messages during a conflict reflect high level of concern for everyone involved and the relationship. **Analytic remarks** - Descriptive statements that report on observable events without evaluation - Disclosing statements, without evaluation. about conflict events that the other can't observe - Qualifying statements that set the context and boundaries of the conflict - Solicitation of disclosure that seeks, in non-hostile manner, information from the other that can't be observed, like thoughts, feelings, intentions, past history and motivation - Solicitation of criticism that asks, in a non-hostile manner, for feedback or criticism of the self **Concilliatory remarks** - Supportive remarks that reflect positive affect, understanding, and acceptance for the other - Concessions that signal flexibility, a willingness to change, and concern for reaching mutually acceptable solutions - Acceptance of responsibility that attributes responsibility to one or both parties ## Sources [[Organizational Ethics - Johnson 2019]] ## Tags [[conflict]] --- <small>*Created on:* 2021-12-04</small> <small>*Last modified on:* 2022-11-05</small>