%% #💡 #🟡 %% # elements of ethical apologies According to apology expert Aaron Lazare, ethical apologies contain: 1. Acknowledgment of the offense that identifies your role, specifies the offensive behaviors you committed, acknowledges the negative effects, and confirms that you broke norms - Don't be vague - Don't use passive voice - Don't make the offense conditional - Don't question whether the victim was hurt - Don't minimize the offense 2. Express remorse for the harm you caused and show that you intend to act differently in the future. - Communicate shame, humility, and sincerity through words, voice, and body language 3. Offer an explanation for your behavior. - Avoid saying: "It was an accident"; "That wasn't the real me"; "I was under a lot of pressure" 4. Make an effort to repair the damage. ## Sources [[Organizational Ethics - Johnson 2019]] ## Tags [[conflict]] --- <small>*Created on:* 2021-12-04</small> <small>*Last modified on:* 2022-11-05</small>