#💡 #🟠 # listening ![[calendar-plus.svg]] <small>Apr 09, 2022</small> | ![[calendar-clock.svg]] <small>Jan 03, 2023</small> 🏷️ [[Leadership MOC]] - ["] Listening is (a) taking in information from speakers, other people or ourselves, while remaining nonjudgmental and empathetic; (b) acknowledging the talker in a way that invites the communication to continue; and (c) providing limited, but encouraging, input to the talker's response, carrying the person's idea one step forward. ([Location 114](https://readwise.io/to_kindle?action=open&asin=B001KZGWDS&location=114)) *[1]* Working with those below you to seek information, learn and develop mutual understanding. Being open to positive and negative feedback. *[2]* This role in the [[five factor framework for middle managers]] helps managers understand how daily work is going and interpret feasibility of proposed actions and changes. Builds trusting relationships with employees. *([note on p.67](zotero://open-pdf/library/items/ZLLWXWYW?page=5))* ## Sources *[1]* - [[Listening - Burley-Allen 1995]] *[2]* - [[Five Factor Framework for Coaching Managers - Thompson et al. 1991]]