%% #💡 #🟡 %% # tactics to avoid in a conflict Dana Caspersen identifies strategies that get people stuck in desctructive conflicts. Avoid anything that: - **Makes listening and speaking difficult** - Hear the other party as attacking and ignore any additional information they offer. - Attack the other person and engage in destructive communication. - Provoke the other's worst self, speak to their worst qualities. - Confuse needs and interests with strategies that insist on one particular path to reach the need or interest. - Ignore emotions or act them out destructively. - Assume acknowledgment means agreement and refuse to acknowledge what the other person is saying. - Make suggestions instead of listening to the other. - Judge people and try to pass off your evaluations as observations. - Act on your assumptions without testing them; be unwilling to change your assumptions. - **Ensures stagnation or destructive escalation** - Adopt a rigid stance that doesn't try to understand other viewpoints. - Assume that meaningful dialogue is impossible and that the interaction can't get better. - Ignore your contributions to the problem and make things worse by attacking and overreacting. - Pin the blame on someone else and prevent full understanding from emerging. - **Prevent Positive Developments** - Ignore conflict and talk to the wrong people. - Assume there are no good options and rush to a solution and settle for an unsatisfying outcome. - Make vague agreements or don't make any agreement at all. - Ignore the possibility that there could be further conflicts and don't develop strategies for addressing them when they arise. ## Sources [[Organizational Ethics - Johnson 2019]] ## Tags [[conflict]] --- <small>*Created on:* 2021-12-04</small> <small>*Last modified on:* 2021-12-04</small>