#📓 #📄 #🟢 # How project managers impact organizations ![[calendar-plus.svg]] <small>Feb 12, 2023</small> | ![[calendar-clock.svg]] <small>Feb 12, 2023</small> 🏷️[[Project Management MOC]] **Author(s):** Google Career Certificates **Citation:** Google Career Certificates. (n.d.). *How project managers impact organizations*. Coursera. https://www.coursera.org/learn/project-management-foundations/supplement/q9dYn/how-project-managers-impact-organizations --- # Abstract Brief reading that outlines the main ways that [[project manager|project managers]] can add value to [[project|projects]] and impact organizations, which include focusing on the customer, building a great team, fostering relationships and communication, managing the project, and breaking down barriers. # Notes & Important Ideas ### Focusing on the customer - In projects, [[customer|customers]] can be internal or external. - Project manager must clearly understand customer's expectations. - Build relationships with customers and take time to make sure they are heard and satisfied with result. #### Asking the customer questions - Meet with customer and determine what problem they're trying to solve. - Do they have a specific vision for the final outcome? > [! example] Example questions to ask customer: > - What is the problem you would like us to help solve? > - How is the problem impacting your organization? > - What prompted you to ask for help now? > - What is your hope for the outcome of this project? ### Building a great team - Need to take time to understand each team member's motivations, strengths, and weaknesses. - Identify the right team for the project and enable them to be successful and make decisions. - Consider the skills needed for the project and the resources available - Assign people with the right skills to appropriate roles on the team. - Allow team to have input and ask questions, and address their needs ASAP. ### Fostering relationships and communication - Take time to build relationships, communicate and treat others with consideration and respect - customers - project team - stakeholders - Check in daily with team to see how they're doing and ask if there is anything they need ### Managing the project - Project manager may be one of only a few people who see the whole picture and how each part impacts others in a project. - See impact of each process within the project and communicate those impacts to the team. - Help team members understand their task goal as well as the big picture goal for the finished product. ### Breaking down barriers - Allow team to innovate new ways to do things and empower them to share ideas. - Model ingenuity and collaboration. - Provide support to your team as they try new approaches. - Advocate for additional resources for your team.